Custom CRM Software
Deep customer engagement, uniquely tailored to your business model
Business success comes from maximising the conversion of prospects to customers and again maximising your sales to each customer.
Customer Relationship Management or CRM software is how businesses manage and optimise their customer interactions over time.
There's a wide range of “Out of the Box” CRM packages at every price point to choose from, so why would a business choose to build their own? Here are a few key reasons we've encountered:
Many businesses, (like Life Supports), have unique processes that fit poorly with out of the box software. Why accept inefficient work arounds? Why compromise when you can have software that's perfectly tailored to how you work?
Clients (like New Age Caravans) wanted more than just a CRM but were tired of poor integration between multiple out of the box systems. We simplified operations with just one end to end tool.
We've helped a number of clients (like Broker Engine) save hundreds of thousands of dollars each year by moving away from high cost CRM's like Microsoft Dynamics or Salesforce.
These are the steps we take with our clients to develop a tailored CRM solution.
A quality solution starts by talking to the people who do the work, understanding existing processes & paperwork and reviewing any current technology solutions already in place.
With an understanding of the current situation, the next step is to quantify the improvement or benefits you’re after. Is it shaving precious minutes from each inbound call what matters? Are we focused on reducing errors? Perhaps simplification to reduce reliance on expert staff?
At this point we ask the honest question “should we consider an out of the box solution”? Sometimes clients simply aren't aware of what's in the market and if we feel your needs can be well served by an existing solution we'll let you know.
Next we design and help you visualise the solution. Typically we do this in a half day workshop with key members of your team. Together, in just three hours, we'll collect what we need to know to map out your ideal solution.
Finally, we progress to development. We generally follow an Agile process, delivering tailored software every two weeks.
The software is a perfect blend of the best of both our companies’ thinking. We can't speak highly enough of the work Alliance Software has done.
Feeling stuck in an expensive & slow Microsoft Dynamics CRM, we helped Broker Engine not only save hundreds of thousands in annual license fees, but also build what many consider Australia's best CRM for Mortgage brokers. The result? A rapidly growing business boasting a string of record months.Find out more
Life Supports came to us exasperated after a failed Salesforce installation. They manage phone based leads on behalf of other businesses, making them poorly suited to common out of the box CRM's. With a tailored CRM and a refined workflow we saved them over 10 minutes per call. This enabled them to scale the business without adding additional staff.Find out more
Foxie helps people who are moving house get a great price on their energy, internet and utilities. Liaising with utility providers is complex because each of them use a different process and proprietary data formats. We helped Foxie setup an off the shelf CRM and then extended it to enable direct communication with each of the utility companies on their panel.Find out more
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