We’re actively open in our work together. Ideas & processes can be challenged by anyone (not just our most senior staff). We live this in three ways.
1. Open by default - we tell the truth, good or bad. Our only secrets are “other people’s” secrets, e.g. confidential staff or client information
2. Direct conversations - no politics, instead we raise problems kindly and directly with those involved
3. Acknowledge my mistakes - we make it easy for others to have a direct conversation with us by openly acknowledging our mistakes