We use a multi-pronged approach to prevent incidences and when needed, to respond quickly and recover fast. Supporting a complex software platform requires the effective use of both preventative measures to avoid problems as well as rapid critical incident response to resolve issues quickly.
We can tailor a package to suit your needs and budget which includes the following elements:
Performance Monitoring & Preventative Maintenance
Our expert staff use a combined set of industry leading monitoring tools (including both server & application monitoring tools) to identify performance degradation problems early and highlight optimisation opportunities.
Critical Incident Alerts
We provide either 24 / 7 or business hours monitoring of downtime and application performance alerts. Typically, if there’s a problem we’ll know about it (and often resolve it) before you do.
For clients on an appropriate support plan we promise guaranteed response times to critical incidents 24 hours per day , 7 days per week, 365 days per year.
Smart Engineers on Demand
The majority of our emergency support is provided either by our most senior engineers or the developers who built your platform, so you’ll have the right people to solve your problem when you need them.
Application of Security Patches & Platform Updates
Modern software is built using development frameworks. The providers of these frameworks regularly release security & general updates that must be applied to maintain the security of your system. We’ll monitor these updates and apply them with care.
Scheduled Disaster Recovery Drills
It’s risky to only test that your backup and recovery processes are working correctly in a disaster situation. We run scheduled full system recovery drills to both confirm the recovery process is successful and to document and streamline the process so as to enable a fast recovery should the need arise.